ServeIntel ! has two prominent modules
• Facility operations / experiential audit using mystery shopping methods
• Front end staff enablement

Purpose : Mystery Shopping
Intelligence studies that involve facility operations / experiential audit using mystery shopping methods.

Process : Mystery Shopping
As an optional segment, we do short exit interviews to develop the CEI (Customer Experience Index).

To Deliver: Mystery Shopping
The star index can further be crossed with various secondary parameters such as footfalls and turnover data to deliver further actionable insights.
. An "effective" front-end staff could impact sales by upto 30%

. More than 70 % consumers attribute their best customer service experience to store employees, and over 80% their worst customer service

. Some drug stores are staffed by "nurse practitioners" to help the patient who is in a hurry and doesn't want to go to a doctor

. Effectively meeting customer expectations could reduce operating budget fixing issues related to poor customer service by upto 75%